Returns
At Spool Performance, we strive to ensure customer satisfaction. However, we understand that you may need to return a product. This policy outlines the conditions and procedures for returns, refunds, and exchanges.
1. Eligibility for Returns
- Returns are only accepted from the direct purchaser. If you purchased from a retailer other than Spool Performance, please contact them directly.
- 'New' merchandise may be returned for exchange or refund within 15 days from the date of shipment.
- 'New' merchandise must be unused and free from installation or mounting damage.
- Installation or modification of parts waives your right to returns, refunds, or exchanges.
2. Return Authorization
- All returns require a 'Return Merchandise Authorization' (RMA).
- To obtain an RMA, contact us at customer_service@spoolperformance.us. Provide your Name, Order Number, Date of Purchase, and Phone Number.
- Returns without an RMA will not be processed.
- Returns must be received within 14 days from the issuance of the RMA.
3. Inspection and Processing of Returns
- A RMA does not guarantee a refund or replacement.
- All returned items will be inspected for eligibility.
- Customers must ship returns prepaid. Spool Performance is not responsible for lost shipments.
- Include a copy of your original invoice and contact information with your return.
- Eligible returns will be exchanged or refunded less a 25% restocking fee.
- Refunds will be issued to the original payment method.
4. Order Cancellation
- Orders may be cancelled for a full refund minus a 5% merchant fee if cancelled before shipment.
- Contact us immediately at customer_service@spoolperformance.us to cancel an order.
- Orders that have already shipped cannot be cancelled and are subject to the Returns for Refund or Exchange guidelines.
5. Special Orders
- Special order or customized items cannot be cancelled, returned, or exchanged.
6. Customer Responsibility
- It is the responsibility of the customer/installer to verify the correct size and application of all parts before installation.
7. Changes to the Return Policy
- Spool Performance reserves the right to modify this policy. Any changes will be posted on this page.
For any questions regarding our return policy, please contact us at customer_service@spoolperformance.us